Overview
Descent IT provides tailored IT services to small businesses and organizations with internal IT teams. From fully managed services to co-managed solutions, we ensure your technology is simple, secure, and scalable.
Managed IT Services
Our Managed IT Services are designed for small businesses, offering hassle-free technology management that supports your growth.
IT Engineers at Your Service
- Access via chat, phone, and email to expert IT engineers for prompt support and troubleshooting.
- Guidance and assistance to keep your team productive.
Device Management & Security
- Advanced endpoint detection, remote monitoring, and automated third-party updates.
- Automated computer deployment for seamless onboarding and maintenance.
Cloud Management & Security
- Enhanced cloud protection for emails, files, and communications.
- Microsoft 365 optimization for improved collaboration and workflows.
vCIO/vCISO Services
- Strategic IT leadership and cybersecurity guidance tailored to your goals.
- Proactive risk management and compliance strategies.
How We Use AI and Automation
- AI-driven monitoring and alerts to preempt disruptions.
- Automated patching and workflow management to improve efficiency.
- Smart ticketing systems for faster support resolution.
- Cost optimization through AI analytics and resource allocation.
Co-managed IT Services
Descent IT’s Co-Managed IT Services empower organizations with internal IT teams by providing advanced tools, expertise, and support to scale operations efficiently.
Augmented IT Support
- Shared ticketing and end-user chat support for seamless collaboration.
- Escalation and mentorship support for your team.
- Centralized documentation for easy access and management.
- Optional NOC and Help Desk services for 24×7 coverage.
Device Management & Security Bundle
- Device-based SIEM for proactive threat monitoring and response.
- Application control and advanced endpoint management.
- Backup and disaster recovery with on-premise and cloud capabilities.
- Automated vulnerability scanning and DNS protection.
Cloud Management & Security Bundle
- Cloud-based SIEM and comprehensive security training.
- Office 365 full-tenant backup for data protection.
- External penetration testing to strengthen cloud defenses.
Strategic Guidance with vCIO/vCISO Services
- IT roadmaps, compliance strategies, and tailored consultations.
- Continuous risk management and growth-focused IT planning.
Client Transition Service
Benefits for the MSP
- Tailored Transition Plans: We provide customized transition plans for MSP partners who want to move certain clients to a more suitable service provider.
- Cost Savings: By transitioning clients to us, MSP partners can reduce the costs associated with onboarding and managing clients who may not align perfectly with their service model.
- Revenue Sharing: We offer potential revenue-sharing opportunities for MSP partners, providing a financial incentive for transitioning clients to our services.
- Focus on Core Clients: MSP partners can focus on their core clients and services, enhancing their overall efficiency and client satisfaction.
- Scalability: Transitioning clients can help MSPs manage their growth more effectively, allowing them to scale their operations without overextending their resources.
- Brand Reputation: Successfully transitioning clients to a trusted partner like Descent IT can enhance the MSP’s reputation for prioritizing client needs.
- Strategic Partnerships: Building a partnership with Descent IT can open doors to future collaboration opportunities, which will benefit both parties in the long run.
Benefits for the Client
- Smooth Handover Process: Our team ensures a smooth handover process, minimizing disruption for the clients and maintaining high service standards.
- Ongoing Support: We offer ongoing support to the transitioned clients, ensuring they receive the same level of care and attention as they did with their previous MSP.
- Enhanced Client Experience: Clients benefit from a provider that is better suited to their specific needs, leading to higher satisfaction and retention rates.
- Cost-Effective IT Management: Clients can optimize their IT spending with cost-effective solutions that provide high value without compromising on quality.
Partner with Descent IT
Our Co-Managed IT Services are designed to empower your internal IT team, offering a balanced mix of autonomy and support. With our extensive expertise and advanced tools, your team gains the resources they need to drive your business forward while we handle the heavy lifting.
