Privacy Policy
Descent IT is committed to protecting the privacy of our clients and their staff. This policy describes how we collect, use, and protect personal information in connection with our services.
Information We Collect
We collect contact information — such as names, email addresses, and phone numbers — solely for the purpose of delivering IT services and support to our clients. This information is provided directly by our clients or their authorized representatives.
How We Use Your Information
Personal information is used only to:
- Provide, manage, and support the IT services outlined in our client agreements
- Send transactional or operational messages directly related to those services (such as multi-factor authentication codes or account security alerts)
- Comply with legal obligations
We do not use personal information for marketing purposes, and we do not send unsolicited communications of any kind.
Information Sharing
We do not sell, rent, lease, or trade personal information to any third party. Information is shared only with vendors or subprocessors as strictly necessary to deliver contracted services, and only under appropriate confidentiality obligations.
SMS / Text Message Terms
How We Use SMS
Descent IT may send text messages to phone numbers provided by our clients or their authorized users for the following limited purposes:
- Multi-factor authentication (MFA) codes — one-time passcodes sent to verify identity during account sign-in
- Security alerts — time-sensitive notifications related to account access or security events
We do not send marketing, promotional, or advertising text messages.
Varies based on account activity. Most users receive SMS only when actively signing into a service requiring SMS-based verification.
Message and data rates may apply. Descent IT is not responsible for any fees charged by your mobile carrier.
Opt-Out & Help Keywords
Reply with any of the following keywords at any time:
You may also be removed by contacting your organization’s IT administrator or reaching Descent IT directly at [email protected] or 860-816-8860.
Contact Us
If you have questions about this policy or how your information is used, please reach out: